“All we do are considered for customers and make them disburdening” and “higher quality work” are always Tianling’s service mission. To make all the customers feel relieved to use our products, we try our best and advance bravely to the purpose of “No Mistakes & Maintenance Free” by using high-tech, implementing scientific management and working meticulously. Herein, we guarantee as follows：
1. Setting 24 hours phone (fax) service, choosing high personal quality people, equipping with full resource, we will try our best to do every kind of service well.
2. Provide consulting services of pre-sales design to help customers choose the most utility, reasonable, economical one.
3. Provide relative train about product’s operation and maintenance to customers, include operation of products, estimation and solving to easy fault, points for attention and maintenance, etc. Help customers master relative knowledge to make equipments effective at most.
4. Provide consulting service of installing and testing. Help power supply department and customers install and test.
5. Provide on site maintenance and supply guarantee service of spare parts. The products are free maintenance in 18 months from the delivery date or 12 months after installation (rules violators should pay the cost of spare parts). Provide track service for product’s lifetime.
6. Get to the site within 2 hours in Shanghai, within 3 hours between Nanjing and Jiaxing, and solve the problems in 24 hours. Get to the site on other places in China within 24 hours.
7. On site service people will abide by service regulations that they will wear work uniform and service symbol; talk and act civilized; provide quality assurance; not receive gifts from customers; clear up after installation.
8. Service people abide by secure regulation of users, eliminating violation of rules and regulations.